Support

Help with Tangled Alibis for iOS, Android, and web.

Frequently asked questions

How do I join a game?

Open Tangled Alibis on your phone or in a web browser, enter your name, and type the four-letter room code the host shares. You can also scan the QR code on the shared screen.

Do I need an account to play?

No. You can join any room and play for free. You only need to verify an email if you are the host and want to unlock a premium theme pack or subscribe to Host Club.

How do I restore my purchases?

In the iOS or Android app, go to the lobby and tap Restore. On web, enter the same email you used at checkout and verify it. Your entitlements are tied to your verified email, so using the same email will restore them.

How do I manage or cancel my subscription?

On iOS, open the Settings app, tap your name, then Subscriptions. On Android, open the Play Store, tap your profile, then Payments & subscriptions. On web, use the manage-billing link in your Stripe receipt.

I bought a pack on web. Can I use it on the app?

Yes. Verify the same email in the app. The email is the key that links your purchases across iOS, Android, and web.

The room code is not working.

Room codes are four letters and are valid while the room is open. Make sure you are using the code shown on the host's screen and that it has not changed. Ask the host to read it out loud to avoid confusion between similar letters.

My screen says "Connection lost."

Tap the reconnect banner to retry. If the game server is on the same Wi-Fi network, make sure your phone is on that network. If you are playing over the internet, check that you have a stable connection.

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